CantSleepHelp respects your privacy and values your trust. This Privacy Policy (“Policy”) describes how we collect and use your information and explains your rights and options. This Policy applies to these services (which we call the “Services” in this Policy):
- Websites, the CantSleepHelp Store, paid products
- Our podcasts, newsletters, and other disseminated content
- Merchandise, mobile apps, and related social media pages
- Anywhere else we gather information about you and refer to this Policy.
This Policy is grouped into these sections:
- About us and this Policy
- Information we collect
- How we use information, including for advertising purposes
- When we disclose information to other parties, including for advertising purposes
- Your rights and how to exercise them.
We encourage you to read this Policy carefully. If you have questions, please contact us at [email protected].
1. About This Policy And Us
(a) Who we are
CantSleepHelp (“CantSleepHelp,” “we”, “our” or “us”) operates the Services. This Policy supplements and is governed by our Terms of Service (“Terms”). Capitalized terms used but not defined in this Policy are defined in our Terms. The Terms describe how the Services work in general and its conditions and requirements of use.
(b) When this Policy applies
This Policy applies when you use the Services, effective as of the Last Updated date above. By using or accessing the Services, you signify that you have read, understand, and agree to be bound by this Policy and the Terms.
Because the Services change often, this Policy may change over time. Anytime we modify the Policy, we will post a revised version on the Services and update the Last Updated date above. If you have given us your contact information, we will notify you before any material changes take effect, so you have time to review them.
Certain parts of the Services work differently, and some information falls outside this Policy:
- Certain parts of the Services may have additional terms and privacy disclosures that supplement this Policy.
- The Services may contain links to and from third-party websites and services. This Policy doesn’t apply outside of our Services. See Third Party Services to learn more.
- If you are a current or former employee or contractor of ours, this Policy does not apply to you. You may contact us about your privacy practices and rights at [email protected].
- If we receive your information in our role as a service provider to another business, our agreement with that business governs our use of your information. We will refer any questions or concerns of yours to that business.
(c) Location-specific sections
The Services operate from the United States, but this Policy applies worldwide. Our practices generally do not differ based on your location, but your rights and choices depend in part on the law where you live. For example, you may have rights under: (1) “GDPR”: implementations of the Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679; or (2) “CCPA”: the California Consumer Privacy Act, as amended.
As a result, certain sections of this Policy apply to you only if you reside in a particular location:
- Residents of jurisdictions where GDPR applies – such as U.K., EU, and Swiss residents – should consult the Rights under GDPR and International Data Transfers sections.
- Residents of Mexico should consult the Aviso de Privacidad addendum.
- Canadian residents should consult the Canadian users section.
- California residents should consult the Rights under California law section. If you reside in a U.S. jurisdiction that has enacted a data privacy law similar to CCPA or GDPR, we extend the same rights CCPA grants to California residents to you, except where we specify otherwise.
If those sections apply to you, they override any contrary descriptions elsewhere in the Policy as they relate to you. Please contact us at [email protected] if you have questions about your rights under other data privacy laws.
2. Information We Collect
(a) Information you provide
You may use the Services without providing any information about yourself. However, to use some aspects of the Services, we will need information about you, such as if you:
- Purchase our Offerings or services
- Contact or communicate with us
- Subscribe or opt-in to our newsletters, alerts, or other communications
- Participate in a contest or promotion or redeem a prize
Information you provide may include your name or email address (“personal identifiers”). We generally don’t collect (or want!) your sensitive information, and we strive to limit the amount of sensitive personal information we collect.
For instance, if you make a purchase through our Services, your payment information, like your full credit card number and any payment-related security information, is only collected and processed by our payment processor. In the event you provide sensitive personal information to us, we use it only for our operational business purposes, and we do not disclose it to others for any other purpose.
(b) Information collected when you use the Services
As you use the Services, cookies and other technology we use will generate technical data about which features you use, how you use them, and the devices you use to access our services. This information may include:
- “Commercial Information” about your orders of Offerings or other products or services from us and interactions with CantSleepHelp Store products.
- “Device Information” related to the device you use to interact with the Services, such as your device’s IP address, advertising IDs (resettable, random numbers, such as the device’s Apple IDFA or Android Advertising ID), its browser and operating system, its internet service provider, and its configuration.
- “Internet Activity” related to your use of the Services, such as the pages you visit, the sites you use before or after visiting ours, your actions within the Services, the content or advertisements you interact with, general geolocation information, time stamps, and performance logs and reports.
(c) Information we generate
We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics (“inferences”).
3. How We Use Your Information
We use each of the categories of personal information described above for the following business and commercial purposes. The activities below can involve outside companies, agents, or contractors (“service providers”) to whom we disclose your information for these purposes (discussed further below in Section 4).
(a) To provide our content, services and products to you
- Deliver content you request
- Provide you with customer support and respond to your requests
- Complete your orders
- Communicate with you about our services
(b) To manage your subscriptions or fulfill product orders
- Manage your content subscriptions
- Deliver and process payments for Offerings you order
(c) To improve our services and develop new ones
- Administer focus groups, market studies, and surveys
- Review interactions with customer teams to improve our quality of service
- Develop new content and services
(d) To allow personalized ads and create audiences for third-party advertisers
- Administer sweepstakes, contests, discounts, or other offers
- Gather data and work with third parties to show you personalized ads on behalf of advertisers
- Perform and measure the effectiveness of advertising campaigns on our services and marketing campaigns off of the Services
- Communicate with you about products or services that we believe may interest you
(e) To prevent, detect and fight fraud and other illegal or unauthorized activities
- Find and address ongoing, suspected or alleged violations of our Terms
- Retain data related to violations of our Terms to prevent against recurrences
- Enforce or exercise our rights; for example, those in our Terms
(f) To create broader findings with aggregate and de-identified data
- Aggregate or deidentify information so that it can no longer identify you, as defined under applicable laws.
- Better understand and represent our users using deidentified data, such as to measure ad performance, create advertising interest-based segments, or compile survey results.
(g) To ensure legal compliance
- Verify copyright or IP claims
- Comply with legal requirements
- Assist law enforcement
(h) Purposes
We rely on the following purposes to collect and use your information as described in this Policy:
- Commercial purposes: At times, the reason we process your information is to advance your economic interests or our economic interests. These purposes include performing the contract that you have with us, as embodied by our Terms, which advance our economic interests and yours. For instance, if you order products from us, we use your information to complete your payment and provide your product to you.
- Business purposes: Most often, we process your information for operational reasons, in a reasonably necessary and proportionate manner (i.e., for business purposes under CCPA). For instance, we analyze users’ behavior on our services to continuously improve our offerings, we suggest content we think might interest you and promote our own services, we process information to help keep our members safe and we process data where necessary to enforce our rights, assist law enforcement, and enable us to defend ourselves in the event of a legal action.
- Comply with applicable laws and regulations: We also process your information where it is necessary for us to comply with applicable laws and regulations and evidence our compliance with applicable laws and regulations. For example, we retain traffic data and data about transactions in line with our accounting, tax, and other statutory data retention obligations and to be able to respond to valid access requests from law enforcement.
- Consent: From time to time, we may ask for your consent to collect specific information, such as your precise geolocation, or use your information for specific reasons, like providing your email address or phone number for direct marketing purposes. In general, you may withdraw your consent by changing your settings (such as browser or device settings) or following instructions provided with information we send you on a consent basis (such as clicking ‘unsubscribe’ in any email we send you). You may always withdraw your consent at any time – just contact us at [email protected].
4. Our Disclosures Of Information To Others
Since our goal is to help you discover great products, content, and services, the principal reason we disclose your information is to enhance your experience of the Services and present relevant content to you.
This section describes how and why we exchange personal information with service providers and third parties. It also describes exchanges made for certain purposes, like advertising, legal reasons, and consensual direct marketing. We also disclose de-identified and/or anonymized data for these purposes.
(a) With affiliates
Our corporate affiliates may access your information for the purposes listed here, always in accordance with the terms of this Policy.
(b) With service providers
In addition to the use of trackers described above, we contract with service providers to fulfill certain functionality and features of the Services, including payment processing, email and hosting services, software development, shipping and fulfillment, data management, and administration of contests and other promotions.
We may disclose information about you, such as Personal Identifiers, Commercial Information, Internet Activity, and Device Information, to service providers as necessary for them to perform their services. They are not permitted to use information about you for any other purpose.
(c) For personalized ads
We share information with advertising partners to make the advertising presented to you on the Services more relevant to you. We also market the Services to you through ads facilitated by marketing vendors.
For example, we use advertising platforms like Google to serve ads on the Services and market the Services to you on third-party services.
(d) For legal reasons
Finally, we may disclose personal information:
- In response to subpoenas, court orders, or other legal processes; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. We reserve the right to raise or waive any legal objection or right available to us.
- When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company, our users, or others; and in connection with the enforcement of our Terms and other agreements.
- In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
(e) With your consent or at your request
We may periodically ask for your consent to disclose your information to third parties. Whenever we ask your consent for this reason, we will summarize the purpose and scope of the disclosure.
5. How Long We Retain Your Information
We retain your information only as long as we need it for the purposes described under How We Use Information, except when longer retention is required by our compliance policies and efforts toward applicable legal, tax, accounting, and regulatory requirements.
6. Your Rights
(a) In General
We want you to be in control of your information, so we want to remind you of the following options and tools available to you:
- Content opt-outs: You may “opt-out” of any newsletters or promotional communications from us by following the unsubscribe instructions in the communication you receive. You may also opt-out of receiving newsletters and/or promotional communications through our Opt-Out Request Form.
(b) Rights under GDPR
This subsection applies to you if you reside in a jurisdiction where GDPR applies. Our lawful bases for processing personal data generally map to the purposes listed in “Purposes” above. For GDPR purposes, the data controller is CantSleepHelp.
7. Security
CantSleepHelp has implemented technical, administrative, and physical security measures to protect your information from unauthorized access, use or disclosure. However, no data transmission over the Internet is 100% secure, so we cannot guarantee or warrant the security of any information you provide, and you do so at your own risk.
8. Use by Minors
The Services are intended for adult users. We do not knowingly collect information from anyone under the age of majority in their jurisdiction. If you believe that we have collected information from someone underage, please contact us so we can delete that information promptly.
9. Third Party Services
Some areas of the Services contain links to third-party websites, resources, and advertisers. These third parties are not part of the Services. We do not control (and are not responsible for) third-party content or privacy practices.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact the owner and operator of this website business at: